How to contact us
Email info@seasonsfgc.com or use the contact form. Include your name and contact details, product name, pack size, retailer, purchase date, batch or lot code and a clear description of the issue. Photographs of the product and packaging can help.
Keep the product
Where safe, retain the product, packaging and receipt while we investigate. Do not consume a product you believe may be unsafe. Seek urgent medical or emergency assistance where appropriate; the website is not an emergency service.
What happens next
We record the complaint, assess any immediate safety or quality risk, request further evidence where needed and route the case to the relevant Nimbus Choice Ltd, manufacturer or distribution contact. Serious safety concerns are escalated without waiting for the ordinary service process.
Privacy and records
Complaint information is used to investigate and respond, identify patterns, support recalls or corrective action and meet legal obligations. Complaint and product-safety records may be retained for up to six years after closure where needed, as explained in our privacy notice.
Our response
We aim to acknowledge complaints promptly during normal business operations and provide a clear outcome once the necessary facts are available. Complex product investigations can take longer because samples, suppliers or external evidence may be required.
Questions about this information
This page should be read together with the current product packaging and the other policies linked in the website footer. If something is unclear, out of date or appears inconsistent with a Seasons pack, email info@seasonsfgc.com with the page address and the relevant product details. We will review the information and update the website where appropriate.